Transform your clients and contractors experience and build end user connections with our portal. Many organisations like yours are turning to cloud services to significantly cut the costs of running their call centres and delivering an excellent customer experience.
A facilities management web software system connecting clients directly with your contractors.
Our Portal enables you to provide clients & contractors with highly personalised, interactive services on the Web. Your users will be able to receive answers to their questions, complete transactions, submit support issues and query your knowledge base. With an open line of communication, and a range of self-service options, you'll boost client satisfaction as well as long-term retention.
Features & benefits
- Works diary
- Asset Overview
- Compliance details
- Scheduling appointments
- Maintenance review
- Community forum
- Job calendar
- Appointment acceptance & scheduling
- Bulk uploads with document library
- Attach invoices
Help your clients, contractors and employees help themselves.
User Communities are inherently collaborative.
Our Portal community forums are integrated into one easy-to-use collaborative community, which can be accessed anytime, from any device; so customers know that help is just a few clicks away.
Customisable to your needs.
Easily customise your online community to reflect business processes. Create simple-to-use topics that tackle a broad spectrum of needs to surface the best solutions.
Members contribute questions and employees answers, ensuring clients can quickly find the best answers. The experience doesn't end in the community. Employees can interact via Sam.Net to ensure questions never go unresolved.